gynarrowgate@yahoo.com

Services


Narrowgate leadership & consulting:


Narrowgate’s leadership and consulting services are not usually training but facilitation. They can take several forms but at the end of each session results are linked to accountable action plans. Discussion, review, analysis and activity are all part of the process as we challenge each other to new ideas, approaches and perspectives to move the organization forward in dealing with critical issues. These could be:

 


  • facilitating a corporate planning forum
  • directing a brainstorming meeting to affect change
  • leading a quality improvement retreat linked with teambuilding
  • inspiring your team with a motivating AGM talk which revisits the vision
  • consulting on the development of action plans toward new initiatives
  • coaching a senior team in key leadership skills like presentations
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Narrowgate Training:


Narrowgate training is a highly interactive experience which involves case studies, role plays, activities, assessments and action plans designed to get results.

 


Leadership Training for Managers:

Perfect for those who find themselves in a management role but without the necessary management training. Identifies and explains key skills such as:

  • Planning as part of your strategy
  • Delegating for results
  • Managing difficult people
  • Building and leading a team
  • Organising time for greater productivity
  • Running an effective meeting

 

High Impact Presentations Training:

It doesn’t matter what industry you are in, if you want to make lasting impact on clients you need to be making high impact presentations. This course helps participants in areas such as:


  • How to open & close your meeting for impact
  • Making body language work for you
  • Understanding your audience
  • Handling the difficult questions
  • Using audio-visual rather than
    audio-visual using you
  • Mapping your message

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*Consultative Selling Skills:

You can have the best product in the world but if you don’t have the necessary selling skills, your business can suffer. This training helps your team by building confidence in areas such as:

  • Qualifying your prospect
  • Understanding their needs
  • Developing strategies to succeed
  • Planning & conducting meetings
  • Making presentations with impact
  • Handling objections with confidence
  • Closing for results

* Also available with a focus on Key Account Management


Professional Customer Service:


Ensuring your customers receive professional service can make the difference between creating a short term  sale or long term customers. This training highlights key areas such as:


  • Who your customers are & why service is important
  • How customer perceptions often differ from ours
  • Your ability to listen & respond to client needs
  • Understanding the dynamics of emotion on customer service
  • Handling difficult customers for a  positive outcome
  • Creating a culture of total quality service

 

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Effective Negotiation Skills:

Everyone negotiates but not everyone negotiates successfully. This course helps coach participants negotiate to a win-win situation by highlighting key areas such as:

 

  • Identifying the four stages of negotiation
  • Developing skills in communication & listening
  • Recognising the behavior of your counterpart
  • Identifying culture, attitudes, values & expectations
  • Asking effective questions
  • Employing negotiation tactics
  • Managing conflict for a successful outcome

 

All Narrowgate initiatives are facilitated in English with the option of local interpretation where necessary.

“Does your leadership team have the skills to take your organization forward?”

 

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NARROWGATE

M : +44(0) 7791 512847
E:gynarrowgate@yahoo.com